Guided User Experiences
Designing a new UI to create intuitive guided workflows so Customer Service Rep.'s can schedule work faster and techs can complete jobs faster.
Design Round 1
Our Product Director challenged the UX Team to explore new ways of allowing users to quickly discover common tasks without having to dig through onerous and dated navigation systems.
For our first round, I explored three methods of revealing tasks:
- A classic text index of tasks for technology adverse users
- A metro grid style to make it easy for users on devices to find and click things
- A weighted system that increased the prominence of tasks the more that users interacted with those tasks, and slowly hid ones users avoided.
Design Round 2
For our second round, I merged the best ideas of each option into one set of designs
Design Round 3
In round 3, we focused on how users might engage with some of their most common tasks, checking their schedules and working jobs.