Customer Search & Job Scheduling Experience

UI/UX Design

Summer 2018 - Fall 2019

Improving the “Answer a Call and Schedule Work” experience for HVAC dispatchers and customer service reps. inside the Pointman Web App.


Role
Front End Engineering, User Research, UX Design, UI Design
Team
Steve Raines, Kurt Stangl, Mike Spencer, Michael Drewitt, Denise Nadal, David Cloyd.
Org
Pointman

Overview

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Background

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Solution 1

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Solution 2 (Part 1)

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Solution 3

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Solution 2 (Part 2)

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Solution 4

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Outcomes

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