Redesigning the Core Pointman Experience

UI/UX Design

Fall 2018 - Fall 2019

Completely reimagining the “Answer a Call and Schedule Work” experience for HVAC dispatchers and customer service reps. inside the Pointman Web App and conducting the necessary user research.


Role
User research, user testing, customer journeys, user flows, personas, information architecture, task analysis
Team
Kurt Stangl, Mike Spencer, Denise Nadal, David Cloyd
Org
Pointman

Overview

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Research

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Ideation

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Visual Design

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Component Design & Planning

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Outcome

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