User Research User Portals

Like most university websites, the frontpage of Utah Tech University(formerly Dixie State)’s website was targeted towards prospective students. This leaves other user groups such as current students, faculty, staff and community members lost when trying to find content relevant to their needs. Redesigning our “portal” pages to be effective homepages or dashboards for each user group was a critical issue and top priority for our team that year.
design for subscription home maintenance service

Home Maintenance Service

Product Exploration, Market & UX Research Project to identify new product opportunities to help homeowners avoid problems with home service contractors. This project was 3 week experiment by a cross-functional Innovation Team.

FIFCO USA Intranet

In late 2020 the IT Team was approached by the Talent team to explore solutions for a company intranet. After discussion we agreed that WordPress would be a cost-effective and scalable solution that would be easy for users to use and for us to maintain. We did extensive user research and collaborative design to make sure we were building the right product for our team. Because we designed and developed the intranet on top of our regular duties, the full process, including socialing the project and training users took just under one year. Read more...
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